If living in the city has taught me anything it's that Customer Service doesn't really exist.
Case-in-point:
We're moving on Saturday and have taken care of all kinds of ins and outs ahead of time. We changed our addresses on a bunch of important services and bills, packed up a ton of stuff, reserved the truck, gathered friends for help, etc...
We also called the new place to set up a time, in advance, to sign the lease agreement and get keys so we wouldn't have to deal with it on move-in day. Today was supposed to be that day, but when we arrived, the assistant had no clue about our agreement, and couldn't figure out how to log on to their system to get us signed up.
Now, it wasn't this poor girl's fault for the technical glitch, but we're ticked. They've had our deposit since the end of March, and even then we scheduled today as our paper signing. Is it too much to ask for things to be ready when scheduled? Our time is valuable, and a business should bend over backwards to make sure we're accommodated at the agreed upon time.
After being turned away from our apartment signing, we decided to grab Sonic for dinner, and they couldn't get our order right to save their butts.
Frustration.
Grr.
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